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Featured Case StudyExtreme Reach
Project Onboarding for Entertainment
Business Impact
Mapped 53 pain points across Project, Payroll, and Labor Relations onboarding and framed a client-facing portal with SLA-backed handoffs.
53
Pain Points
Mapped
3
Tracks
Unified
6–7
Phases
End-to-End
Service BlueprintStakeholder DiscoverySLA DesignPortal ConceptFigmaLovable
CHALLENGE
Onboarding ran on tacit knowledge — 27 pain points in payroll alone, no defined SLAs, ambiguous ownership on hybrid tasks, and no baseline for cycle time.
SOLUTION
Ran a six-step service blueprint process across Project, Payroll, and Labor Relations — swim-lane mapping, node inventory, SLA workshops, consensus prioritization, and iterative validation — then framed the end-state client portal.
IMPACT
- ★53 pain points documented across three tracks
- ★SLAs defined at every handoff with owner and escalation path
- ★Clear RACI eliminating hybrid-task ambiguity
- ★Foundation for automation, notifications, and SLA reporting
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